Training with Sylvia

Why Emotional Intelligence Drives Workplace Success

Research shows that the majority of workplace success has less to do with technical skill and more to do with how effectively we navigate emotions, relationships, and communication at work.

That’s where my Dare to Care™ Emotional Intelligence Framework comes into play. These workshops translate emotional intelligence into practical, everyday leadership and team behaviors, helping people respond more thoughtfully, communicate more clearly, and work through challenges with greater confidence.

This work goes beyond awareness. It creates environments where people feel seen, understood, and better equipped to collaborate under pressure.

The result is not just a more productive workplace, but one where emotional intelligence strengthens performance, trust, and results.

Training Programs

 

Dare to Care™: Building the human advantage

As work becomes faster, more digital, and more complex, emotional intelligence is no longer a soft skill. It is a core leadership capability. This interactive Dare to Care™ training is designed to strengthen the emotional intelligence skills leaders need to lead effectively under pressure, navigate change, and make sound decisions in the moments that matter most.

Participants move beyond awareness and into application. Through practical exercises, real-world scenarios, and guided reflection, leaders learn how to recognize emotions in themselves and others, regulate responses in high-stakes situations, and communicate in ways that build trust and accountability.

This training equips leaders to meet today’s challenges with clarity, confidence, and a distinctly human edge.

Key Takeaways:

  • Strengthen self-awareness to improve judgment and decision-making
  • Recognize emotional blind spots that derail communication and trust
  • Regulate emotions effectively in high-pressure situations
  • Communicate with empathy while maintaining clarity and accountability
  • Build stronger relationships that support performance and results

Who is This For?

Designed for leaders and leadership teams navigating complexity, pressure, and rapid change in today’s workplace.

[Delivered as Half-Day (up to 4 hours) or Full-Day (up to 8 hours)]

 

Dare to Care™: LEading through conflict

Conflict is inevitable in today’s workplace. Avoiding it, outsourcing it, or mishandling it is where leaders lose trust, momentum, and credibility. This interactive training reframes conflict as a leadership responsibility and equips participants with the emotional intelligence skills to address tension directly, productively, and with confidence.

Participants learn how to recognize the emotional dynamics beneath conflict, regulate their responses in difficult moments, and engage in conversations that move issues forward rather than shut people down. Through real-world scenarios and practical tools, leaders build the capability to handle disagreement without defensiveness, escalation, or avoidance.

The result is not fewer conversations, but better ones. Conversations that strengthen trust, accountability, and working relationships.

Key Takeaways:

  • Recognize the emotional undercurrents driving conflict
  • Stay regulated and grounded in difficult conversations
  • Address issues directly without escalating tension
  • Communicate with clarity while preserving trust and respect
  • Turn conflict into stronger alignment and working relationships

Who is This For?

Ideal for organizations that want leaders equipped to navigate conflict productively, reduce unnecessary escalation, and take ownership of tough conversations.

[Delivered as Half-Day (up to 4 hours) or Full-Day (up to 8 hours)]

 

Sylvia Baffour, our keynote speaker on the second day, delivered a speech that wove personal stories and lessons in resilience and emotional intelligence into an inspirational performance that spoke to everyone in attendance. Sylvia was unlike any keynote speaker we’ve worked with before in her ability to thread the specifics needs and interest of our community throughout her remarks. She was truly special and an absolute joy to work with.

- Margaret O.,
President at Tandem Global

Sylvia gave the absolute best talk that I have seen during my career using her great speaking skills, positive spirit, and humor to inspire our team. What really separates Sylvia from other speakers was the groundwork that she put into getting to know the company, the team, and the core issues being faced by our collective group. She spoke the right language and sent the right messages to our team. I highly recommend Sylvia as a speaker.

- Kevin M.,
VP of Sales & Marketing, Preanalytics, Greiner Bio One International

Sylvia is an absolute delight to work with! Sylvia recently facilitated a company-wide EI webinar for our organization. She was dynamic and engaging and the content she shared with us was both informative and impactful. Her style and approach definitely helped participants better understand the emotional intelligence strategies being shared. We received great feedback about Sylvia’s presentation from the attendees.

- Katherine K.,
Director of Credit Risk Review at Columbia Bank

Sylvia spoke at our annual conference and took down the house! She got a virtual standing ovation with her wonderful stories that resonated with over 300 attendees. She was engaging, charismatic, thoughtful and so knowledgeable about Emotional Intelligence. Her passion and authenticity was contagious and each person walked away with valuable lessons and tips for personal leadership and better self-awareness. She will absolutely be invited back. Seriously one of the best speakers I have ever heard!

- Robin B.,
Division Director, Learning and Development, Fairfax County Government

Sylvia is a consummate professional and uniquely connects with her audience in every possible way. She was very well-prepared, shared great stories related to life and the program content, and was right on message with everything for our Corporate Retreat. The Corporate Team loved her. Without question, we would have Sylvia come back!

~ Kenneth S.,
Director of HR, Somatus Inc.

Develop Leaders Who Strengthen Team Performance

WITH THE DARE TO CARE™ EI TRAINING SUITE

Centered on the Dare to Care™ Emotional Intelligence Framework, these programs translate emotional intelligence into practical leadership and team behaviors that strengthen communication, trust, and collaboration.

From increasing self-awareness to leading through conflict and navigating complex team dynamics, each workshop is designed for real-world application. The Dare to Care™ Training Suite equips teams to work through challenges more productively and create environments where people feel respected, engaged, and able to perform at their best.

Explore each program to build emotional intelligence that supports stronger collaboration, better conversations, and more effective teams.

Learn More

Designer Rebecca Pollock
Development Alchemy + Aim
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