Hi! I am Sylvia.

More than three decades ago, in a Zimbabwean boarding school, a difficult conversation with my dorm mates changed the trajectory of my life. At fourteen, I learned that impact matters just as much as intent. They told me I made them feel small, and that moment sparked a lifelong commitment to understanding how our emotions, words, and behaviors affect others.

That experience became the foundation of my work in emotional intelligence. What began as personal self-awareness evolved into a professional mission focused on how leaders recognize, regulate, and use emotions wisely, especially when pressure is high.

Today, my work centers on what I call Street EI™. This is emotional intelligence that shows up in real moments, not just in theory. It lives in conversations, decisions, and leadership interactions that shape trust, culture, and performance. Street EI™ is practical, human, and grounded in the realities leaders face every day.

At the heart of my work is one guiding belief: every interaction leaves an emotional aftertaste. When leaders become more intentional about the impact they leave behind, workplaces become more human and more effective.